How we handle personal data with care.

1. Scope

This policy applies to personal data collected by Dr Ultrasound Centre through this website, online booking links, WhatsApp, phone, email and related appointment or service enquiry channels. It is written with Malaysia's Personal Data Protection Act 2010 principles in mind, including notice, consent, disclosure, security, retention, data integrity and access.

2. Personal Data We May Collect

• Name, contact number, email address and appointment details submitted through this website, WhatsApp, phone, email or booking platforms.
• Service enquiries, preferred appointment times, preparation questions and other information needed to respond to your request.
• Relevant health, screening or diagnostic information that you choose to share for appointment coordination, suitability checks or service guidance.
• Technical website information such as device, browser, pages visited and general usage data where collected through standard website tools.

3. How We Use Personal Data

We collect and use personal data only for relevant healthcare service, appointment, administrative and communication purposes.

• Respond to enquiries and appointment requests.
• Coordinate ultrasound, blood test, health screening, wellness or corporate screening services.
• Provide preparation instructions, booking reminders and follow-up communication related to your appointment.
• Maintain internal records, service quality, safety, compliance and administrative operations.
• Communicate relevant service information where permitted by law or with your consent.

4. Sensitive Health Information

Health-related information may be sensitive. We use such information only where needed to support appointment coordination, suitability checks, screening preparation, service delivery, professional assessment, record keeping or legal and regulatory obligations.

5. Disclosure

We do not sell personal data. We may disclose relevant information to authorised staff, healthcare professionals, laboratories, service providers, booking or communication platforms, corporate screening coordinators where applicable, or authorities where required by law. We limit disclosure to what is reasonably necessary for the intended purpose.

6. Security, Retention and Accuracy

We take reasonable administrative, technical and operational steps to protect personal data from unauthorised access, misuse, loss or disclosure. Personal data is retained only for as long as needed for appointment, clinical, legal, compliance, audit or operational purposes. Please contact us if your details need to be corrected or updated.

7. Your Rights and Choices

• Request access to personal data held about you.
• Ask for correction of inaccurate or incomplete personal data.
• Withdraw consent where processing is based on consent, subject to legal, clinical, operational or contractual requirements.
• Contact us with questions about how your personal data is handled.

8. Third-Party Platforms

This website may link to third-party platforms such as Setmore, WhatsApp, Google Maps and Waze. Their own privacy practices may apply when you use those platforms.

9. Contact for Privacy Enquiries